Skype is a great app for staying in touch with friends and family or for connecting with work partners across the globe. It is very easy to use and has an arsenal of features, making online voice and video calls possible. Whether it’s for personal or for business use, Skype is great at bringing people together from all over the world through online conference calls.
One of the reason for Skype’s popularity is its affordability. Connecting with your contacts via Skype messaging or video calls costs nothing. You can choose to upgrade to the paid account, though, to access more features such as Skype to mobile phone calling. But for regular Skype-to-Skype communication, the free version is good enough.
Skype, though, is not perfect. Glitches can happen during the session, leading to jerky video calls or muffled audio sounds. The most annoying thing that could happen is when Skype calls keep disconnecting or Skype calls drop after a few seconds, especially when you’re in the middle of an interview, a meeting, or an important conversation. And when you try to reconnect with your contact, you get a “Call Failed” notification instead.
This article will show you what to do when you can’t make calls on Skype. But before we do, let’s look at the common reasons why Skype calls disconnect frequently.
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Why Do Skype Calls Keep Disconnecting?
Skype uses Voice over IP or VoIP technology to enable long-distance video and voice calls. VoIP needs a stable connection for it work smoothly, so the first thing you need to check if you can’t make calls on Skype is your internet connection. Maybe you’re having a network problem or someone else on your network is hogging all the bandwidth.
Another reason for terrible Skype call quality is the version of the Skype you are using. If you haven’t updated Skype for a long time, there may be new features or improvements you’re missing out on, therefore affecting the overall quality of the service.
If calls get dropped while you’re trying to make one, your credits may not be enough for the call. It is also possible that the problem is with Skype itself. We’ll later show you what to do to when Skype calls keep disconnecting often, so that you can get back to your call as soon as possible.
How to Fix Skype Disconnecting Calls
Before you try any of the fixes below, you need to do some emergency steps first in case the problem is caused by a temporary glitch in the system. Log out of your Skype account and restart the app before logging back in. Delete all unnecessary files on your computer that may be causing the glitch. You can use a useful tool such as Outbyte PC Repair to get rid of all the trash on your computer and get it running smoothly again.
If after doing all these your Skype calls are still not connecting, try the solutions below to see which one works for you.
Fix #1: Check Your Internet Connection.
The most common culprit for Skype call dropping is the quality of the internet connection. If your Wi-Fi is slow, you’re sitting far from the router, or someone in your network is streaming Netflix or another bandwidth-gobbling app, your Skype connection is likely to suffer.
To fix your internet connection problem, restart your router to refresh your connection. Switch to the more stable Ethernet connection instead of Wi-Fi if you can. But if the router is located in another room and connecting via Ethernet is not possible, try to move as close to your router as possible. Once you find a good spot, keep still. Don’t move around, so that Skype won’t have to deal with erratic bursts of bandwidth.
If someone else is hogging all the bandwidth by streaming videos or playing online games, you can either ask them to pause what they’re doing until you’re done with your Skype call, or you switch to a different network.
Fix #2: Check Skype Heartbeat.
If you don’t have internet connection problem, the next thing you need to look at is Skype itself. To check if Skype is having issues, go to the Skype Heartbeat page to know the Skype’s system status. This page shows if there are problems or issues with Skype’s infrastructure, as well as recent Skype problems.
To check Skype Heartbeat, you can directly go to this page. You can also access this page via Skype app by clicking Help & feedback > Skype Status. If you see any problem on the page, there’s nothing much you can do about it except to wait for Microsoft to fix it.
Fix #3: Update Your Version of Skype.
Another reason why Skype calls drop after a few seconds is an outdated Skype app. Make sure you are running the latest version of Skype because Microsoft does not perform maintenance or fix bugs in older versions of Skype. Calls between different versions of Skype may also cause incompatibility issues, resulting in dropped calls.
To check whether you are running the latest version of Skype, go to the app’s Settings by clicking the three-dot menu. If your version is updated, you’ll see a message like the one below:
If not, the app itself will prompt you to update. All you need to do is follow the on-screen instructions to install the latest version of Skype.
Fix #4: Check if You Have Enough Skype Credit.
Calling a mobile or phone number using Skype requires Skype credits. If you don’t have enough Skype credits on your account, the call won’t go through. To check your Skype credit, go to the app’s Settings by clicking the three-dot menu, then click Skype to Phone under Manage. Add credits to your Skype account to continue making calls.
Fix #5: Disable Caller ID.
If the person you are calling has Caller ID enabled in his or her Skype account, it is possible that incoming calls from anonymous callers are blocked. If this feature is on, it will result in an immediate call drop, no answer, number disconnected, or other errors. Check with the person you are calling and if the feature is indeed on, either use a different Skype account or ask them to disable Caller ID.
Skype is a very useful communication tool, but it’s not free from errors. The next time you encounter a dropped Skype call, try the fixes above to resolve your Skype connection problem and get back to your conversation as soon as possible.