iCloud is considered the heart of the Apple user experience because it connects and syncs all our Apple devices together. It also enables a wide range of essential tasks and grants access to key Apple services. For instance, all your content is stored securely and your apps are kept updated across all your devices –all thanks to iCloud. It also makes all your photos, files, notes, and other data available wherever you are.
So, when iCloud goes wrong, it can be very alarming because it’s like your whole world is falling apart. This is particularly true for people who rely heavily on iCloud for everything they do.
One of the common errors related to iCloud that users often encounter is “iCloud encountered an error while trying to connect to the server” issue. This guide explores why iCloud encountered an error while trying to connect to the server and what you can do to get your access back.
More About the Mac Error “iCloud encountered an error while trying to connect to the server”
When the “iCloud encountered an error while trying to connect to the server” error pops up, it means that you can’t access your iCloud account using that device. However, getting this error does not mean that you are totally locked out of your iCloud account. Most of the Mac users who reported coming across this error noted that they were able to access their iCloud account on other devices.
But what makes this issue a pain is that you won’t be able to sync your data and update your apps on your Mac. For instance, you won’t be able to access your new photos or your files saved on iCloud. To be able to access your iCloud again on your Mac, you need to resolve this error first.
This error usually happens randomly. There are instances when the user suddenly encounters this error while doing what he or she does regularly on their Mac. But there are also cases when the “iCloud encountered an error while trying to connect to the server” error happens after installing an update or new app on the computer. Whatever the reason, one thing remains the same: this error is a huge productivity killer that needs to be resolved immediately.
What Causes “iCloud encountered an error while trying to connect to the server”
As mentioned earlier, this error appears to pop up randomly when users are using their Macs. Some encounter the error after installing an app, particularly security and privacy apps such as Kaspersky, Malwarebytes, and Trusteer. This could be because these apps are preventing your Mac from communicating with the iCloud server, triggering this particular error.
However, there are reports of users getting this error even when no new apps were installed. On the surface, users might think that nothing much is going on in their Mac, but it is possible that there are updates being installed automatically for your apps and for macOS itself. These unseen changes could be causing the “iCloud encountered an error while trying to connect to the server” error.
Apart from the reasons mentioned above, here are some other factors you need to consider:
- Issues with iCloud server – On rare occasions, iCloud servers experience some downtime which means all users won’t be able to access the service. If other people are also getting this error at the same time, then this is probably the case.
- Poor internet connection – Sometimes the reason is as simple as not being connected to the internet. If you have very slow internet speed or no connection at all, then it follows that you won’t be able to connect to the iCloud server.
- Incorrect login details – Make sure you enter the correct username and password. Check the CAPS key to ensure proper cases.
- Outdated browser – Although iCloud is designed to work well with most browsers, there are times when new updates mess with everything and lead to this error.
How to Fix “iCloud encountered an error while trying to connect to the server” on Mac
If you’re getting this error on your Mac but you can access iCloud on other devices, then macOS is the problem. There might be something going on with your Mac that you are not aware of and it is causing this error.
But before we jump to the solutions, you should try some basic fixes first. Who knows, maybe they’ll be able to sort things out. Here’s what you need to do:
- Check whether iCloud is down by going to the Apple system status page on your browser. A green dot beside iCloud means that the service is active.
- Check your internet connection. Go to YouTube and try playing a video. If it works well, then this is not the issue.
- Update your browser. And if there are pending system updates, install them as well.
- Restart your Mac.
Not working? Try these instead:
Fix #1: Boot into Safe Mode.
When you boot into Safe Mode, third party applications don’t run and only basic services are loaded. This way, you will be able to determine immediately whether the error is caused by an external factor. To boot into Safe Mode, restart your Mac and press the Shift when it is starting. You should see the Safe Mode label on the Desktop to know that you’ve booted into it successfully.
Once in Safe Mode, try connecting to your iCloud account and see if it works. If the error message does not appear, then it means that your problem is being caused by a third-party software.
Fix #2: Uninstall recently installed apps.
If the error began popping up after you installed a software on your Mac, then that’s probably the culprit. Try uninstalling the app to see if the error goes away. Sometimes, uninstalling the app is not enough because there could be leftover files on your Mac. To prevent this from getting in the way of your process, use a Mac cleaner to remove all junk files.
After you’ve completely removed all traces of the app on your Mac, try accessing iCloud to see if you’ll be successful. If the uninstalled app is indeed what’s causing the problem, look for an alternative app.
Fix #3: Reset your network settings.
If you can connect to the iCloud servers after doing all the steps above, you can try resetting your network settings to check if it will make a difference. To do this, disconnect your Mac from your home network, turn off your router, and unplug it. Wait for a few seconds before plugging it back in and turning your router back on. This should refresh your home network. Next, try signing in to iCloud to see if it works.
Being locked out of iCloud on your Mac can greatly affect your productivity since you won’t be able to access the resources that you need. So if you get this error, just refer to the guide above to fix it.