Error Copying File or Folder: The Requested Value Cannot Be Determined

PC Repair Windows
Computer Error Error Message

If you are seeing the Windows 10 error: “The requested value cannot be determined,” then you have come to the right place. This usually surfaces when copying a file or folder from an Android phone or iPhone to a Windows 10 PC.

The Causes of Error Copying File or Folder: The Requested Value Cannot Be Determined

So, what triggers the error message to appear?

According to Windows 10 users, the error may occur while copying an entire DCIM folder by dragging and dropping. Because there are many files in one folder, Windows 10 may not be able to support the entire transfer process.

Other causes include the following:

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  • The file being copied is larger than 4 GB. If you are copying a file that is larger than 4 GB, there is a chance that you will encounter the error message.
  • The disk you are copying the files to is write-protected. Some flash drives, SD cards, and external peripherals come with physical switches that can write-protect disks to keep them from being infected by virus and malware entities. Once a device is write-protected, no data can be written in.
  • The target location does not have enough free space. If there is no enough free disk space and the size of the file you are copying is too large, then the transfer will not be completed.
  • The target location is corrupted. If the partition is damaged or corrupted, it can no longer read or write data. If you do not safely remove your smartphone device from your PC, it is likely to get affected by the issue.
  • The files are encrypted. Most users encrypt their files; hence they can’t be copied to other locations.
  • File corruption. The files you are trying to copy might be corrupted.

Then again, it’s no reason to be sad because there are workarounds for this.

How to Fix Error Copying File or Folder: The Requested Value Cannot Be Determined

As with most Windows 10 errors, there are ways to resolve this frustrating error message. We’ve outlined some of the most effective solutions below. You don’t have to try them all. Just make sure you are confident in what you are doing and that you carefully follow the steps.

Fix #1: Disconnect and then reconnect your mobile device

The first fix we suggest doing is to disconnect your mobile device and then reconnect it again to your PC. Perhaps, there is a problem with your physical connection, hence the error message.

What you should do is simply eject your mobile device from your PC. Open File Explorer and find your mobile device’s name. Right-click on it and hit Eject. After that, pull out the USB connector and try to connect it again. Once connected, try to drag and drop the entire DCIM folder once again. Hopefully, the error no longer exists.

Alternatively, you can also use a different USB cable or try another USB port.

Fix #2: Reboot your PC

Sometimes, all your PC needs to resolve the simplest issues is a fresh start. To reboot your PC, go to the Start menu, click the Power icon, and select Restart. Windows should automatically restart. After Windows has restarted, drag and drop the folder again.

Fix #3: Transfer the files by batch

In case the error is triggered because there are many files in the folder, you may try to transfer them by batch.

Fix #4: Remove the SD card and use a card reader

If you still can’t copy the files to your Windows PC but they’re saved on an SD card, remove the card and insert it into a card reader. After that, plug it into your PC and copy the files from there.

Fix #5: Upload the files to a cloud service

If all else fails, you can use third-party services like OneDrive. Make sure your smartphone is connected to the internet and upload all files to a cloud service like Google Drive. After that, download them to your Windows 10 PC.

Fix #6: Change the file and folder permission

For this particular fix, you need to log in to your PC as an administrator. And then, follow these steps:

  1. Select and right-click on the folder you are trying to copy.
  2. Choose Properties.
  3. Navigate to the Security tab.
  4. Click your PC’s name under the Group or user names section.
  5. Hit the Edit button and choose your user name.
  6. Tick the box next to the Allow to gain permissions option.
  7. Click OK.

Fix #7: Create a new local user account

Often, your Windows 10 cannot read your local user profile properly, keeping you from accessing any data. In this case, you may have to create a new local user account to get rid of the problem.

Here’s a detailed guide on what to do:

  1. Go to Microsoft Management Console. You can do this by clicking the Start button, and then typing mmc into the search field. Hit Enter. When prompted to confirm, provide your administrator password.
  2. Next, select Local User and Groups.
  3. Go to User > Action > New User.
  4. Provide the information needed and hit Create.
  5. Close the dialog box once the new local user account is created.

Fix #8: Scan for malware entities

Finally, you might want to scan your PC for any malware entities. Viruses, malware, rootkits, and other kinds of threats can prevent you from dragging and dropping an entire DCIM folder from your smartphone to your PC.

Make sure you use a trusted antivirus program to scan your PC. Download one from the official manufacturer’s website to ensure you are getting a genuine program. After downloading and installing the program, run a quick scan and let the program do its job. When the scan is completed, decide whether or not you want to delete any threats detected or have them quarantined.


The “Error Copying File or Folder: The Requested Value Cannot Be Determined” may not be a fatal one, but it can seriously affect your productivity, especially if you are in the creative field. Don’t let this error message keep you from doing your job. Instead, follow our recommended fixes in this article and you should be alright.

Have you encountered the same error message before? How did you resolve it? We’d love to know. Share your experience in the comments below!

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