Zoom is probably the most popular video conferencing app right now, with more than 300 million daily meeting participants as of April 2020. That means 300 million people using the app every single day. Although Google Meet and Microsoft are slowly closing the gap in terms of usage, there is no doubt that Zoom is still the leader in terms of video conferencing.
But just like other apps, Zoom has its own share of bugs and issues. Recently, a lot of users have been complaining about getting the error code 1132 when using Zoom. According to the reports, Zoom stops working due to error code 1132 and the participants are unable to join the meeting. In some cases, other users encounter this error when they try to sign into their Zoom account.
And it is also the reason why you’re probably on this page. So if you’re getting error code 1132 when using the Zoom app, this article should help you a lot.
What is Zoom Error Code 1132?
This error code usually occurs when Zoom users try to sign in or join a meeting via the Zoom app on Windows. This error code comes in different forms and is associated with various error messages, including the examples below:
An unknown error occurred
Error code: 1132
The meeting has an unexpected error.
Error code: 1132
Failed to sign in. Please try again.
(Error Code: 1132)
The meeting has problem. Error code: 1132
In most cases, the error dialog box comes with a Join from browser button that allows them to access the meeting via the browser. Some users are able to join the meeting on their browsers, but most users are still getting the same error. One of the main reasons why this issue occurs is that the Zoom platform has been blacklisted. We will discuss more about the causes of this issue in the next section.
What Causes Zoom Error Code 1132?
The Zoom error code 1132 can be caused by a variety of factors. And most of the time, this error is caused by multiple elements instead of a single cause. Some of the common causes of error code 1132 when using Zoom include:
The computer’s firewall is in charge of filtering all incoming connections to protect your computer from malicious attacks. But if your Firewall is overprotective, it might prevent some apps, such as the Zoom app, to establish a connection via the specified protocol. In this scenario, you can either change Zoom’s protocol type in the Windows Firewall settings or disable your Firewall temporarily whenever you need to use Zoom.
Outdated Zoom application
An outdated app will almost always cause trouble. If you have an outdated Zoom installation, errors like 1132 can be expected. If the issue was due to a bug, updating your obsolete Zoom installation can easily fix the issue.
How to Fix Zoom Error Code 1132 on Windows
If you’re experiencing this error on your Windows computer, these are the steps you can take:
1. Check your internet connection.
Make sure that you have a stable internet connection when using Zoom. If the connection is fluctuating, you obviously won’t be able to connect to Zoom or join meetings. If you’re on Wi-Fi, switch to a wired connection. Restart your modem as well to refresh your connection. If that doesn’t work, completely unplug your network devices for one minute and then plug them back in.
2. Update the Zoom app.
Running the updated Zoom version on your PC allows you to take advantage of the latest improvements and bug fixes while enjoying the most stable version of the app. To update Zoom, follow the instructions below:
- On your Zoom app, click on your username.
- Scroll down and click the Check for Updates button.
- Install any available updates then close Zoom.
- Restart your computer and see if the error 1132 has been resolved.
3. Use Zoom on Your Browser.
Adding Zoom’s Chrome extension or add-on is a workaround that you every user should consider. This does not actually fix the error, but it can be a great help when you can’t afford to miss the meeting.
For this to work, you have Chrome installed on your computer, and it should be your default browser. If you’re using another browser, you need to download Chrome first and install it on your computer.
To download the Zoom Chrome extension, go to the Chrome Web Store and search for Zoom. Install the extension on your browser and use it to schedule and start a meeting when the app is misbehaving. You also need to tick off the Join from browser link in your Zoom account settings.
4. Change Windows Firewall Settings.
If your Windows Firewall settings block the Zoom app from establishing a connection successfully, the easiest solution is to temporarily disable the firewall. However, this is only recommended if you only use Zoom from time to time. If you are conducting meetings via Zoom every day, you need to change the firewall settings for Zoom instead of disabling it.
To do this, follow the steps down below:
- Search for Windows Defender Firewall using the search dialog in the Start menu.
- Open Windows Defender Firewall and click on the Advanced settings option found on the left panel.
- Click on the Inbound Rules option.
- Double click on each Zoom rule, then click on the Protocols and Ports tab.
- Change the Protocol type to Any.
- Click on Apply > OK.
- Restart Zoom and see if that fixes the error.
4. Create new Windows and Zoom accounts.
Another solution you can try is to create a new Zoom account. Just go to Zoom and create a new account, then log in using your new credentials. If that didn’t work, then you should try creating a new Windows user account using the steps below.
- Open the Settings app using Windows + I.
- Go to Accounts > Family & other users > Add someone else to this PC.
- Click on I don’t have this person’s sign-in information > Add a user without a Microsoft account.
- Type in a new user name and password.
- Follow the on-screen instructions to finish the account creation process.
Log into your new account and open Zoom to check if error 1132 has been resolved.
5. Reinstall Zoom.
If the above steps didn’t work, try uninstalling and reinstalling Zoom. This should work if some of the files related to Zoom are corrupted or can’t be accessed. Make sure to completely delete the corrupted files first using Outbyte PC Repair.
To reinstall Zoom:
- Go to Control Panel > Programs > Uninstall a program.
- Choose Zoom and hit the Uninstall button.
- Go to the Zoom website and download the installer.
- Install the Zoom app on your computer.
How to Fix Zoom Error Code 1132 on Mac
If you’re getting this error on your Mac, the solutions are basically the same, but the steps need to be altered according to the operating system.
- To update the Zoom app, go to the Mac App Store and check for pending updates.
- To access the firewall settings, go to Apple menu > System Preferences > Security & Privacy, then click on the Firewall tab.
- To uninstall the Zoom app, go to the Applications folder then drag the Zoom icon to the Trash. Reinstall the app by downloading the installer from the Zoom website.
Unfortunately, there is no Zoom extension for Mac’s Chrome browser. Instead, you can use Zoom Scheduler.