When it comes to online streaming, Hulu can be considered one of the most popular on-demand streaming services available in the United States. It provides unmatched entertainment experience and is only second to Netflix in terms of US subscribers, which has reached 35.5 million as of August 2020.
Despite the popularity, Hulu is not immune to streaming errors and glitches. This can be expected because there are a lot of elements at play when you watch movies and TV shows from these streaming apps. The Hulu error code rununk13 is one of those errors you might encounter when streaming on your device. This error indicated that the data stored on your playback device needs to be refreshed.
The reason you’re probably reading this article is because you have come across the Hulu error code RUNUNK13. Well, you’re in luck because we’ve got just the right solutions for this error in the article below.
What Is Hulu Error Rununk13?
This Hulu error appears when you click on a movie or a TV show in the Hulu app. But instead of loading the video, you get the following error message instead:
Error playing video
We encountered an error playing this video. Please try restarting the video or select something else to watch.
Hulu Error Code: RUNUNK13
This problem usually occurs on Apple devices, such as iPhones, iPads, or Apple TVs. But there are also reports of this error code appearing in other streaming devices, with the exact error message plastered on the screen.
Trying to reload the video does not help because the same message appears every time you try to play it. You will also notice that this error does not affect specific titles because it pops up no matter what video you want to play. The only way to get back to your streaming is by dealing with the Hulu error code RUNUNK13.
What Causes Hulu Error Rununk13?
This particular Hulu error generally appears when you try to stream a movie or a TV show on Hulu, but the player is unable to complete the request. Here are some of the common reasons why the error code Rununk13 pops up:
- Corrupted data on your streaming device
- Network connectivity problems on your device, router, or ISP
- Outdated Hulu app or browser
- Outdated operating system of the streaming device
- Issues with Hulu’s servers
If you’re trying to watch downloaded videos from Hulu, it might be possible that the TV show or movie you downloaded have been corrupted, which is why you’re getting this error.
When you use your device for streaming, cached data is automatically stored on your device to allow you to retrieve information from the Hulu servers a lot faster and easier. Along with the cached information, cookies, trackers, and other temporary files are also stored on your playback device. Whenever you try to connect to Hulu, the service fetches these files and any outdated files can cause an error to appear.
What to Do About Hulu Error Rununk13
The Hulu error Rununk13 means that your streaming app has trouble fetching the content from the servers, making the app unable to deliver your requested content. Sometimes this error happens to selected titles only, but most of the time, the error affects all titles.
Fixing this error is no rocket science, as long as you know the reason behind this error. Unfortunately, the error message does not give a clue as to what led to this error, so you need to do a bit of research to find out the cause of the issue.
The first thing you need to do when you encounter any error on Hulu is to close the app, restart your device, then relaunch the Hulu app. This step refreshes your system and quickly fixes any temporary issues caused by a glitch.
You also need to check if you have a problem with your internet connection. Switch to a wired connection, if possible. But if your device only works on Wi-Fi connection, connect to a different network and see if the error code still appears. You should also try moving closer to the router or modem so you can get a better Wi-Fi signal.
But if these steps do not do the job, you may proceed with the following solutions:
On iPhone, iPad, and iPod Touch
If you encountered this error on any of these devices, here are the steps you need to take:
Step 1. Restart your playback device.
- Hard-press the Power/Sleep/Wake button, then hold it until you see the red slider.
- Drag the slider from left to right to power off your device.
- Wait for at least 10 seconds before switching on your device by pressing the Power/Sleep/Wake button again.
- Once your device is back to normal, try launching Hulu again.
Step2: Update your Hulu app.
If rebooting your device does not work, you might need to update your Hulu app. To do this:
- Tap App Store from your home screen, then tap on Updates.
- Look for the Hulu app, then tap Update.
- You might need to type in your iTunes password.
- After the app has been updated, try opening Hulu again.
Step 3: Reset Hulu Settings.
If the above methods do not fix the problem, you can reset your Hulu settings by going to Settings > Hulu, then toggle the Reset button to On at the bottom of the screen.
Step 4: Reinstall the Hulu app.
If all else fails, your last option is to delete the Hulu app and reinstall a clean version by following the steps below:
- Press and hold the Hulu icon on your homescreen.
- Click the small x button that appears on the icon to uninstall the app.
- If you get a pop-up message, simply confirm the action.
- Go to the App Store and search for Hulu.
- Install the app on your device.
- Log in using your account and see if the error code Rununk13 has been fixed.
On Apple TV
If the error code Rununk13 popped up while you are streaming on your Apple TV, follow the instructions below to resolve it:
Step 1: Restart your Apple TV.
Restarting your Apple TV usually fixes temporary errors caused by minor glitches. To reboot your Apple TV:
- Turn off both your Apple TV and your TV set.
- Unplug both devices for at least three minutes.
- Plug them both back in.
- Turn on both devices and check if Hulu is now working fine.
Step 2: Edit the DNS Settings.
If restarting your streaming devices does not work, you can try manually changing your DNS settings to see if it would make a difference. If you don’t know your DNS settings, you will need to contact your ISP or use the public Google DNS settings. Once you have this information, follow the instructions below:
- On your Apple
- TV, open the Settings app then go to General > Network.
- Click on the name of your network to see your network information.
- Select Configure DNS, then change to Manual.
- Type in your new DNS values. If you’re going to use Google’s DNS Settings, you can use either of the following values:
- 008.008.008 (220.127.116.11)
- 008.004.004 (18.104.22.168)
- Click Done and relaunch Hulu to check if the problem has been resolved.
On Mac or Windows
If you’re using a browser to stream Hulu on your computer, make sure your browser is updated and it has the latest HTML5 or Silverlight version installed in it. You can also restart your browser by closing it completely, then relaunch it after a few seconds. If you want, you can reboot your computer as well before opening your browser once again.
Next, disable your browser extensions then clear your browser data. To make sure that all information on your browser is updated, make sure to clear your browser data to delete old information stored in it. The process is more or less similar among browsers, you just need to delete the browsing history, cookies, downloads, cached images, and files. An easier way to do this is by using a PC repair tool or Mac cleaner to delete unnecessary files.
Getting the Hulu Rununk13 error can be quite annoying, especially when you’re stuck at home with nothing to do. So if you get this error, just follow the instructions above to resolve it and get back to your streaming as soon as possible.