With the launch of Yosemite OS X 10.10.3, Apple introduced a stunningly creative way of organizing photos with its new Photo app. This photo app is synced with iCloud Photos so that whenever a user takes a photo on any device, it is automatically available on the cloud and can thus be accessed on any iOS device at any time. One of the many processes that made this possible is com.apple.photomoments. It helps in the uploading of photos on iOS devices to iCloud and does so in the background even without users noticing.
In some cases, however, the com.apple.photomoments process can run into trouble and cause a Mac to crash- a situation occasioned by the following error “com.apple.photomoments quit unexpectedly.”
Mac users who experience this error get really frustrated because there are no available resources on the internet on how to go about solving it. Hopefully, this article helps with that.
Solving the “com.apple.photomoments quit unexpectedly” Error
1. Tweakbit MacRepair
The “com.apple.photomoments quit unexpectedly” error can be caused by many things. For this reason, it is recommended that as a first priority, you troubleshoot for as many problems as possible with a Mac repair tool, such as Outbyte MacRepair. This tool will scan your system for malware, junk files, corrupt software, identify missing updates, misconfigured drivers, network issues, missing registry entries, and take action to remedy all of these different performance affecting issues. Thus, if any of them is to blame for the unusual behavior of your Mac, the issue will stop being a bother after the repair tool has done its work.
2. Launch the Activity Monitor
The Activity Monitor shows the processes that are running on your computer. It is the Mac equivalent of Task Manager on Windows. When you open the Activity Monitor on your Mac, it is likely that you will see the com.apple.photomoments process and from here, you can choose to quit this process and this will effectively stop your Mac from crashing and reporting any errors associated with the process. To launch the Activity Monitor on your Mac, take the following steps:
- Launch Spotlight search by pressing Cmd + Space.
- Type “Activity Monitor” as the search terms.
- Click on the first result of this search to open the app.
You will find it convenient to keep this app on the dock and to do this, follow these steps:
- Right-click on the app icon.
- Choose Options > Keep in Dock.
Using the Activity Monitor to see what processes and apps are running on your Mac is easy. Since the main window shows the principal processes monitor, you can search for the process from here right away. Alternatively, you can use the right-corner search filter to search for the app or process that you are looking for. After you have found it, choose to quit the particular process.
3. Restrict the Photo App from Accessing The Internet
The com.apple.photomoments is a process that constantly seeks an active internet connection and by restricting Mojave or Yosemite Photo apps from uploading stuff on the internet, you will have killed the process that is to blame for the unexpected crashing of your Mac. To restrict internet access on any app on your Mac, take the following steps to first enable the application firewall:
- Choose System Preferences from the Apple Menu.
- Click Security & Privacy.
- Click the Firewall tab.
- Unlock the pane. When prompted, enter your administrator credentials.
- Click Turn on Firewall or Start. This will enable the firewall.
- Click on the Advanced tab to enable the firewall configuration.
To block all incoming connections, select the option to “Block all incoming connections.” This will prevent sharing services, such as file sharing from receiving any connections. Some system services shall, however, still receive connections.
To allow or deny specific apps from receiving connections, you can add or remove them using firewall options:
- Open System Preferences.
- Click Security & Privacy.
- Select the Firewall tab.
- Click on the Firewall options button.
- Click (+) to add an application that you would like to grant network access to.
- To remove an app that you would like to deny network access privileges to, click the app (–) button.
NB: This process can only be achieved when the user has administrator rights.
4. Troubleshoot Network Issues
Denying the Photo app network access may be a drastic step to take and one could instead troubleshoot network issues first and see what happens. This can be done with the help of Network Diagnostics. To launch Network Diagnostics on your Mac, take the following steps:
- Open the Apple menu.
- Click Network.
- Click Assist Me.
- Click Diagnostics.
The Networks Diagnostics wizard will guide your next steps through a series of questions and tests that will touch on your Wifi connection, network configuration, and DNS servers. Where possible, it will even make the necessary repairs .It will also provide more detailed information about the problem at hand and offer suggestions on how to go about solving it.
In summary, the “com.apple.photomoments quit unexpectedly” error is caused by problems with the Photo app on your Mac, it is mostly an issue related to your network access and the way to solve this is to troubleshoot for network issues or restrict the app’s access to open networks altogether.