6 Common OneDrive Issues with Mojave 10.14 and Possible Fixes

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If you’ve been encountering problems with OneDrive while using macOS Mojave 10.14, this article is meant for you. We address a range of OneDrive issues, such as unexpected heavy CPU usage, inefficient file synchronization, and challenges in file sharing that can lead to team miscommunication and a buildup of log files. These issues persist despite several attempts at rebooting the system and reinstalling OneDrive. In this comprehensive guide, we outline the common problems faced by users and provide actionable solutions to resolve them. We will discuss in detail six prominent issues related to OneDrive on Mojave 10.14 and offer seven possible fixes. This guide also includes instructions on how to approach persistent issues and how to reach out for support. So, whether you’re a part of a large organization or a small business, read on to discover ways to enhance your OneDrive experience on macOS Mojave 10.14.

6 Common Problems of OneDrive on Mojave 10.14

Aside from heavy CPU usage, there are other problems with OneDrive on Mojave 10.14. These include the following:

Slow Synchronization

OneDrive users running macOS 10.14 may find themselves stuck in a sluggish synchronization process, especially when they are carrying out synchronization operations on OneNote. As a result, constant delays can hinder OneNote update installations.

SharePoint Sync Problems

On macOS 10.14, SharePoint might not work properly. Although in some cases, downloads may work just fine, syncing files to SharePoint folders might be a headache. Users can sync their SharePoint libraries to their Mac devices, but they cannot sync from their devices to their SharePoint library.

External Users Cannot Access Shared Files

This issue usually happens when an external user attempts to open a mail notification, which opens a file that is shared via OneDrive on macOS 10.14. When the user clicks the button, a dialog box will pop up, displaying the message “Access denied.” This means the user is not allowed to access the file.

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“Get Link” Option Is Not Available

Many Office 365 administrators are unable to use OneDrive’s “Get Link” feature. This is a serious problem for macOS 10.14 clients who want to exchange links to important documents and files with members of an organization.

Login Problems

Other Mojave 10.14 users complained that they are unable to sign into a newly installed OneDrive app, even if they are using their valid Office 365 account information. This problem can prevent a user from creating and adding a business account to OneDrive for Business on Mojave 10.14.

Lack of Storage

This is arguably one of the most challenging issues for OneDrive users on macOS Mojave 10.14. Some users are forced to delete some files and folders once they fall short of storage space. The lack of storage can also keep others from performing synchronization processes on OneDrive folders.

8 Possible Fixes to OneDrive Problems on macOS 10.14

Terminate All OneDrive Processes

If you’re considering this option, know that it will use the Activity Monitor app to terminate the “OneDrive Finder Integration” and “OneDrive” processes.

Alter the Keychain

To reset the OneDrive app, you may have to delete or alter all app passwords from the keychain.

Ensure Sufficient Storage Space

Make sure there is enough storage space on OneDrive by checking if the OneDrive app space requirements matches what’s on your device. If they match and you are still having storage space issues, you may have to move or delete unnecessary files.

Despite the suggested fixes above, you may find that you are still encountering problems with OneDrive. In this case, you can try the following guides:

Accessing Web Version and Reinstalling from an Older Version

  1. Open your web browser and navigate to the OneDrive website.
  2. Check if you can access your files.
  3. If you’ve had recent updates, consider reverting to an older version of OneDrive, as the issue might be due to a bug in the latest version.
  4. Uninstall the current version of OneDrive from your Mac.
  5. Install the older version of OneDrive (if available).

Updating macOS and Installing the Latest OneDrive Version

  1. Ensure your Mac operating system is up-to-date. OneDrive no longer supports installations on macOS versions older than 10.14.
  2. Once your OS is updated, try installing the latest version of OneDrive.

Note: Some older programs are incompatible with newer 64-bit systems.

Installing the Standalone Version and Restarting in Safe Mode

  1. Download the latest standalone version of the OneDrive sync client.
  2. If OneDrive continues to close immediately upon opening, restart your Mac in safe mode.
  3. Open the OneDrive sync client and check if it operates as expected.
  4. If problems persist, reset OneDrive following provided instructions.

Using a Stable Version of macOS

  1. Use a stable version of macOS for optimal OneDrive operation. Beta installations may result in instability.
  2. If you’re using macOS Mojave and experiencing issues, report the problem through the OneDrive menu bar.

Resetting OneDrive on macOS Mojave

  1. Check if you can access your files on the OneDrive website.
  2. Make sure your OneDrive app is the latest version if installed from the App Store.
  3. If you continue to experience issues, try resetting OneDrive by following these steps:
    • Right-click the cloud icon in the top menu, select More, then Quit OneDrive.
    • Go to Finder > Applications > right-click on “OneDrive” > Show Package Contents.
    • Browse to Contents > Resources.
    • Double-click ResetOneDriveApp.command or ResetOneDriveAppStandalone.command.
    • Restart OneDrive and complete the setup process.
  4. If resetting doesn’t resolve the problem, try uninstalling and reinstalling OneDrive:
    • Right-click the cloud icon in the top menu, select More, then Quit OneDrive.
    • Go to Finder > Applications and drag OneDrive to the Trash.
    • Download and install the latest version of OneDrive for Mac from the App Store.

Remember, if you continue to have issues, reach out for support, providing information about your OneDrive version and how you installed it (installer package or Mac App Store).

Who Said That OneDrive Can’t Function Properly on macOS Mojave 10.14?

Bugs and errors can be very common in virtually all new tools, apps, and software. However, these problems should not keep you from using them. After all, developers are constantly working to improve these tools and software to answer the ever-changing needs of users.

When using OneDrive on macOS 10.14 and you come across bugs and problems when you least expect them, it’s best to try the solutions and guides we outlined above.

Performance issues on macOS 10.14 may be related to junk or cached files. One way to address this is by using a tool like Outbyte macAries. Make sure to assess whether this solution is right for your situation.

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