Annoyed by the Dxgmms2.sys BSOD When Running Netflix? Here’s What You Can Do

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Perhaps you were watching your favorite Netflix flick when your computer suddenly crashed with the dxgmms2.sys BSOD error. Well, situations like that are truly a nightmare. But the good thing is that the problem can be easily resolved.

What is Dxgmms2.sys Error?

The dxgmms2.sys is a Windows system driver file that plays a vital role in a computer’s graphic rendering capabilities. When something’s wrong with this file, it results in a BSOD error. In most cases, the dxgmms2.sys BSOD error is accompanied by the following error messages:

  • SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
  • SYSTEM_SERVICE_EXCEPTION
  • KMODE_EXCEPTION_NOT_HANDLED
  • PAGE_FAULT_IN_A_NONPAGED AREA
  • IRQL_NOT_LESS_OR_EQUAL

Now, what causes a dxgmms2.sys blue screen error on Windows 10? The main reasons why this error appears are conflicts with the hard disk or RAM, corrupt drivers, and incompatible firmware.

How to Fix the Dxgmms2.sys Blue Screen Error?

Here are some possible fixes to the dxgmms2.sys BSOD error:

Fix #1: Clean install your graphics card driver

If the dxgmms2.sys error is caused by an outdated or corrupted graphics card driver, you can easily solve it by updating it. Here’s how:

  1. Press the Windows + X keys on your keyboard to access the quick-access menu.
  2. Select Device Manager.
  3. Go to the Display Adapters section and right-click on your graphics card. Click Uninstall device.
  4. Select Yes to confirm.

In the next section, download and install a newer version of your outdated graphics card driver. To do this, you have two options. You can do it manually or automatically. 

Manual Method:

You can manually download and install the latest graphics card driver for your Windows device. Simply go to the manufacturer’s website (Intel, AMD, NVIDIA) and search for the recent version of your graphics card driver. Just make sure you get a version compatible with your Windows device. Otherwise, more complications will arise. 

Automatic Method:

Want to download the latest version of your graphics card driver minus the hassle? Do it automatically with Auslogics Driver Updater. This tool will find the correct driver that is compatible with your Windows 10 variant, and it will download and install them for you.

Fix #2: Disable the Hardware Acceleration Feature

Like third-party PC repair tools, your Windows computer has a feature that can be used to optimize and maximize its performance. It’s called the hardware acceleration feature.

While handy at times, this feature can trigger errors, including the dxgmms2.sys BSOD. So, you can try to disable it and check if it’s causing the problem.

To disable hardware acceleration, follow these steps:

  1. Press the Windows + R keys simultaneously to launch the Run dialog box.
  2. Into the text field, input regedit and hit OK.
  3. Next, navigate to HKEY_CURRENT_USER > Software > Microsoft > Avalon.Graphics.
  4. Locate DisableAcceleration and double-click on it. If you can’t find this feature, create one by right-click on any blank area on the right pane. Select New and click DWORD (32-bit) Value. Rename it to DisableHWAcceleration.
  5. Set the value to 1. This will disable the feature.
  6. Hit OK to save the changes.
  7. Restart your computer and check if the BSOD error still shows.

Fix #3. Use the Registry Editor

If you suspect that a broken registry entry associated with the dxgmms2.sys file is causing the BSOD error, then here’s what you should do:

  1. Press the Windows + R keys simultaneously to open the Run dialog box.
  2. Into the text field, enter regedit and press OK.
  3. Once the Registry Editor opens, go to this destination folder:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
  4. Right-click onto the right pane and select New. And then, click DWORD (32-bit) Value.
  5. Rename the new DWORD to TdrDelay.
  6. Double-click on this new DWORD and set its value to 10. Doing this will set the GPU’s response time to 10 seconds.
  7. Exit the Registry Editor.
  8. Reboot your computer.

Wrapping Up

If you ever come across the dxgmms2.sys BSOD error on your Windows computer while streaming your favorite Netflix movie or when playing a video game, then you know what to do. Open this article and do any of the following: clean install your graphics driver, disable the Hardware Acceleration feature, or use the Registry Editor to fix any broken registry entry.

Which of these fixes worked for you? Let us know below!

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