Have you ever been in a situation where you were printing a PDF file, however, an extra page was printed and the Windows 10 error Undefined – OFFENDING COMMAND suddenly popped up on your screen?
If yes, don’t worry because we’ve got your back. Many Windows 10 users have encountered the same error, too. For that reason, we’ve compiled a few must-try fixes below. But before we share them with you, let’s get to know this error message first.
What is Undefined – OFFENDING COMMAND Error?
The Undefined – OFFENDING COMMAND error most likely occurs when you try to print a document that is too large or one that contains images with a high resolution. To fix this, all you have to do is reduce the size of the document or reduce the resolution of the image. However, if none of the said solutions work, try any of the recommended fixes below.
Ways to Resolve the Undefined – OFFENDING COMMAND Error on Windows 10
It’s easy to resolve the Undefined – OFFENDING COMMAND on your Windows 10 device. All you have to do is try the solutions we have listed below. You don’t need to try everything. You can work your way down the list until you find a fix that works for you.
Solution #1: Check the printer drivers
Every printer function and feature can be controlled using its driver. However, if the printer is faulty or outdated, then it is likely that you will come across error messages, such as Undefined – OFFENDING COMMAND.
To avoid and prevent any printer-related problems, it is important that you make sure you have installed the latest printer drivers on your Windows 10 computer.
Here’s a step by step guide on what to do:
- Go to Control Panel.
- Select Hardware and Sound.
- Click Device Manager. This will show all hardware installed and embedded on your computer.
- Navigate to the Printers drop-down section.
- Click Update Driver.
- At this point, you have to choose whether you want to search for drivers manually or automatically. Should you wish to choose the automatic method, you need to install a third-party tool like Auslogics Driver Updater. Otherwise, you have to manually find a compatible printer driver. You may visit the manufacturer’s site and download it from there.
- Once you have the driver installer, run it to complete the set-up and update your printer driver.
Solution #2: Clear your printer queue
Sometimes, your printer may just be confused about what to prioritize due to the long queue. As a result, it throws the Undefined – OFFENDING COMMAND error.
To fix this issue, here’s what you should do:
- In the Printers List, click on your printer.
- Click the Minus (-) button to delete it.
- Next, click Add.
- Find the name of your printer from the Printer list. After that, click Add again.
- Choose Print Using.
- Select your printer.
- Your new printer queue will now appear in the printer list. It’s usually set to idle status.
- Try to print the document again.
Solution #3: Disable the Advanced Printing feature
Windows 10 has an Advanced Printing feature that is considered a residual of Windows NT. Once disabled, documents will be printed in RAW format, allowing printers to easily read the files.
To avoid issues associated with the Advanced Printing feature, disable it by following these steps:
- Into the search box, input Control Panel and hit Enter.
- Go to Devices and Printers.
- You will now see a list of icons for each printer that has an installed driver. The default printer is often the one that has a green check-mark. Right-click on the icon of the printer you want to use.
- A new menu will pop up. It will present you with two choices: Printer Properties and Printing Preferences.
- Go to Printer Properties > Advanced tab.
- Untick the Advanced printing features option. You should now be able to print documents without any problems.
Solution #4: Scan your Windows 10 computer
Diagnosis is usually half the cure. By scanning your entire system, you can locate junk files and speed-reducing problems that result in app crashes and error messages.
To scan your system, you may use a trustworthy PC repair tool. These tools have been created using precise techniques that allow them to identify issues that can be safely resolved without having to risk personal or private information.
If after trying the solutions above you still come across the Undefined – OFFENDING COMMAND error, then we suggest taking your computer or your printer to a reliable computer repair shop. Perhaps the problem is not with your software, but with the hardware components.
Do you have questions about the solutions above? Is there anything you would like to add? Reach out to us via the comments section.
A Computer Engineer by degree and a writer by profession, Cathy Trimidal writes for Software Tested and Outbyte. For years now, she has contributed articles focusing on the trends in IT, VPN, web apps, SEO, and digital marketing. Although she spends most of her days living in a virtual realm, she still finds time to satisfy her infinite list of interests.