How to Fix the 0xc00d36cb Error on Windows 10/11?

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Windows 10/11 users have sought assistance regarding error 0xc00d36cb, which prevents them from playing specific video formats. While some encounter this issue with .mkv files, others experience it randomly when attempting to modify details of mp3 or mp4 files.

What is this Windows 10/11 error 0xc00d36cb all about and what triggers it to show? In this article, we’ll attempt to answer all these questions and provide you with effective solutions that can get rid of the error once and for all.

What Is Windows Error 0xc00d36cb?

As with other operating systems, the Windows environment is no stranger to issues. It may randomly throw error messages at you even while playing a video. One such error is the error code 0xc00d36cb.

Based on various user reports, this particular Windows error may affect not only Windows 10/11 users. It may also happen on other Windows versions, including Windows 7, 8, and 8.1.

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As it turns out, many possible causes can trigger it to appear. Some of which are as follows:

  • A corrupted Windows Store component – This error can occur due to a Windows Store issue. Since .mkv files can only be played with the help of Windows Store, any corruption in the Windows Store itself can affect a PC’s video playback capability. To resolve the problem, you might need to reset the Windows Store.
  • A faulty component – One of the most popular causes of this error code is a faulty component that is interfering with your PC’s playback functionality. In this particular case, there is nothing to worry about because Windows has a built-in utility that can be used to resolve the issue. It’s called the Video Playback Troubleshooter.
  • A broken user profile – In some rare cases, the error can be traced back to a broken or corrupted user profile. If you noticed this error code after a security scan, there is a chance that your user profile was affected due to file corruption. To fix the problem, you need to create or use another user profile.
  • The lack of file permission – If the error code surfaced while trying to manage, move, or modify a file, the possible reason is that you are currently logged in to an account that does not have the necessary permissions. As a fix, you need to change the file ownership to everyone so that everyone can modify and use it.

4 Ways to Fix Error 0xc00d36cb on Windows 10/11

In this section, you will find a list of potential fixes that worked for some users who are affected by the 0xc00d36cb error on Windows 10/11. Work your way down this list until you find a fix that works for you.

So, here you go!

Fix #1: Run the built-in Video Playback Troubleshooter of Windows 10/11

Before you proceed to the more complicated solutions, begin with the simplest one. It does not even require you to have advanced technical skills. Just let Windows take care of the issue and you could get back to playing videos in no time. This method involves the use of Windows 10/11’s built-in Video Playback Troubleshooter.

Here’s how to run the Video Playback Troubleshooter:

  1. Press the Windows + R keys to launch the Run dialog box.
  2. Into the text field, input ms-settings:troubleshoot and hit Enter. This will take you to the Troubleshooting tab of the Settings utility.
  3. Hover over to the right pane and look for the Find and fix other problems section. And then, click Video Playback.
  4. A new context menu should now appear. Click the Run the troubleshooter button.
  5. Windows will now begin its initial scan. It will identify any issues and come up with repair strategies applicable to the situation. If an issue is detected, click the Apply This Fix button to apply the suggested repair strategy.
  6. Restart your PC for the changes to take effect.

Fix #2: Reset the Windows Store

Most .mkv files play because they are routed through a particular Windows Store component. When this component becomes corrupted, how Windows 10/11 plays video files will surely be affected. If you suspect that the error appears because of an issue with Windows Store, then resetting it would do the trick.

To reset the Windows Store, you have two options. You can do so by using an elevated Command Prompt or by using the user interface via the Settings utility. The first option is probably the easiest, but because it involves entering commands into the CMD window, many users get intimidated and opt for the second option. Regardless of your choice, we will teach both ways to reset Windows Store.

Using an Elevated Command Prompt

  1. Launch the Run dialog box by pressing the Windows + R keys.
  2. Into the text field, input cmd and hit CTRL + SHIFT + Enter to access Command Prompt with administrative permissions.
  3. When prompted by the UAC, hit Yes.
  4. Into the command line, input this command: exe. Hit Enter.
  5. Restart your PC and check if the issue persists.

Using the Settings Utility

  1. Press the Windows + R keys to launch the Run dialog box.
  2. Into the text field, input the ms-settings:appsfeatures command and hit Enter. This will take you to the Apps and Features tab of the Settings app.
  3. Next, scroll down through the list of installed apps and locate Microsoft Store.
  4. Click on the Advanced Options hyperlink.
  5. Press the Reset button and click it once again to confirm.
  6. Wait for the process to complete. After that, reboot your PC and check if the error is resolved.

Fix #3: Modify the file permissions

According to some Windows experts, this issue may arise due to file permission issues. Here’s a guide on how to modify file permissions and prevent ownership problems:

  1. Right-click on the problematic video file and click Properties.
  2. Go to the Security tab and scroll down to the Permissions for section.
  3. Click Advanced.
  4. Navigate to the Owner section and click Change.
  5. Under the Enter the object name to select section, input Everyone.
  6. Hit Apply.
  7. Close all active windows. Check if the error is still there.

Fix #4: Create a new user profile

If the first three methods did not allow you to resolve the error code, it is likely that you are dealing with a problematic Windows user profile.

To resolve the issue, create a new user profile by following these steps:

  1. Launch the Run dialog box by press the Windows + R keys.
  2. Type ms-settings:otherusers into the text field and hit Enter. This will bring you to the Family and other people tab of the Settings utility.
  3. Navigate to the right-hand pane of the window and go to the Other users section.
  4. Click the Add someone else to this PC button.
  5. Enter the details associated with your Microsoft account. If you wish to create a new local account, just click I don’t have this person’s sign-in information.
  6. Next, input your Microsoft account credentials or hit the Add a user without a Microsoft account button.
  7. Provide a new username and password for the account. You might be prompted to choose a security question. This comes in handy in the event that you forget your password.
  8. Restart your PC and log in with the new account.


The next time you deal with the 0xc00d36cb error on Windows 10/11, all you have to do is read this post. We have provided you with four possible fixes to get rid of the error code. You may choose to run the built-in Video Playback Troubleshooter of Windows 10/11, reset Windows Store itself, modify the file permission, or create a new user profile.

What other video-related errors have you encountered before? Let us know below!

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