How to Fix Error Code 0x8009002d When Signing into a Windows 10/11 Account

Laptop - Cannot Exit Safe Mode
Quick Fix

Click to download Outbyte PC Repair and discover its benefits for your Windows system.

Designed for Windows 10 and 11.

Take advantage of our special offer to enhance your PC performance. For more details, please read About Outbyte, and Uninstall Instructions. Also, please review our End User License Agreement (EULA) and Privacy Policy.

Users have encountered the error code 0x8009002d while trying to sign in to Windows 10/11 with their PIN codes. Despite being a reliable security measure, some users have reported issues with using PIN codes to protect their computers.

Error Code 0x8009002d: What Is It?

This error code commonly attacks Windows 10/11 users without prior notice. While it’s not a fatal error, it forces the system to crash or freeze, which is quite disappointing when you have something urgent to work on or complete.

Many Windows experts have tried to analyze the problem. They have figured out that the error is actually triggered by system crashes, BSOD and GSOD issues, driver failures, corrupted registry entries, third-party app problems, missing files, and other similar malfunctions.

So how do we fix the Windows 10/11 sign-in error 0x8009002d?

Expert Tip: For smoother PC performance, consider using a PC optimization tool. It handles junk files, incorrect settings, and harmful apps. Make sure it's right for your system, and always check the EULA and Privacy Policy.

Free Scan for PC Issues
Compatible with: Windows 10/11, Windows 7, Windows 8

Special offer. About Outbyte, uninstall instructions, EULA, Privacy Policy.

How to Fix Error Code 0x8009002d

There are many ways to fix the 0x8009002d error in Windows 10/11 devices, and we will discuss seven solutions below:

Solution #1: Restart Windows 10/11.

Although this is not a permanent fix to the problem, it’s actually quite a lifesaver . Take note, though, that while restarting your computer can fix the error, you have to restart it every time the error appears. This might not be the best solution, but it should allow you to sign in to your Windows 10/11 computer and find other workarounds to solve the problem.

Solution #2: Switch Off Sleep Mode and Reset Your PIN Code.

If you want to save what you are currently working on but you want to switch off your computer, you would usually enable Sleep Mode. When enabled, all your open applications will be available as soon as you switch on your computer, allowing you to continue where you left off.

Though Sleep Mode lets you save power, it is sometimes the culprit behind the 0x8009002d error in Windows 10/11. That is why we’re suggesting you switch it off.

To switch off Sleep Mode, follow these steps:

  1. Press t he Windows Key + S to access your power options. You may also enter Power Options in the search bar.
  2. Click Change Plan Settings beside the current power plan.
  3. Check the drop-down menu beside the Put the computer to sleep option. Select Never.
  4. Click the Save Changes button.

Now you have to reset your PIN by following the instructions below:

  1. Go t o Settings and navigate to Accounts > Sign-in Options.
  2. Scroll down to the PIN section and click the Remove button.
  3. You will be prompted to confirm your decision. Just click the Remove button again.
  4. Enter your current account password to proceed and then click OK. The PIN should be successfully removed by now.
  5. Create a new PIN by clicking the Add button under the PIN section.
  6. Input your new PIN twice.
  7. Click OK to confirm.

Solution #3: Remove Your PIN.

Using a PIN code to sign in to your Windows 10/11 device is an effective way to protect your PC. However, not all of us want to memorize long PIN code combinations and enter them every time we sign in to our computers.

Of course, removing your PIN code and using a generic one is not the best solution, but it is actually a decent workaround until you discover a better fix.

To remove your PIN code, follow the first four steps from the previous solution.

Solution #4: Try the ‘I Forgot My PIN’ Option.

Some users found success in fixing the error code 0x8009002d by simply using the I forgot my PIN option. To use it, do the following steps:

  1. Go to Settings > Accounts > Sign-in Options.
  2. Navigate to the PIN section and select I forgot my PIN.
  3. Click Continue.
  4. Enter your current account password and click Sign-in.
  5. Create a new PIN code and click OK to save the changes.

Solution #5: Clear the NGC Folder.

Many users reported that by deleting all the files under the NGC folder, the error code 0x8009002d can actually be fixed. But before you proceed with this solution, you have to use the I forgot my PIN option and reset your PIN. Once you are asked to enter your new PIN code, click Cancel and navigate to the C:/WindowsServiceProfilesLocalServiceAppDataLocalMicrosoftNGC location. Delete all the files in this folder. After that, create a new PIN and see if the problem gets fixed.

Solution #6: Use the Find My Phone Feature.

Unfortunately, the 0x8009002d error code can affect both Windows 10/11 computers and mobile device. So if you are seeing this error code on your phone, follow these steps:

  1. Sign in to your Microsoft account.
  2. Navigate to the Find My Phone section and select the Lock option.
  3. Enter a new PIN code.
  4. Your phone will switch off by now. Switch it on and enter the PIN code you created.

Solution #7: Switch Off Your Phone’s Mobile Data.

There are Windows 10/11 phone users who reported that the 0x8009002d error code appears on their devices whenever they turn on their mobile data. Thus, if you are experiencing this problem, try disabling your mobile data and checking if that addresses the issue.


The error code 0x8009002d can affect both Windows 10/11 computers and mobile devices. The worst part is that it can appear any time without warning. But if you are experiencing this problem, you can try any of the solutions above.

If you still have other issues on your Windows computer or you simply want to avoid them in the future, we suggest you download and install Outbyte PC Repair. This tool scans your computer for any malware, unnecessary programs and apps, and junk files. It will also optimize your computer for maximum performance.

Did the solutions above help you fix the error code 0x8009002d in your Windows 10/11 device? Do you know other methods or tactics to solve the problem? Let us know in the comments section .

Give us some love and rate our post!
[Total: 0 Average: 0]
Spread the love
Notify of
1 Comment
Newest Most Voted
Inline Feedbacks
View all comments
Featured Stories
WiFi Turned Off and Can’t Be Turned Back On? Try These 10 Fixes
How to Fix “The Device Is Being Used by Another Application” Error in Windows?
How to Troubleshoot MSVCP120.dll and MSVCP140.dll with Error 0xc000012f
How to Boost the Speed of a Slow Windows 10/11 Computer
D2d1.dll Not Working: How to Solve Common D2d1.dll Errors
What to Do When You Encounter Windows Update Error Code 80070103
Top Recommended Tool for Updating PC Drivers
How to Handle Error Code 0x00000124 on Windows 10/11
Everything You Need to Know About Windows 10/11 Update Error 0x80070015