The truth is: Your customers are tired of waiting in long lines to repair their cars. They just want things to get done as fast as possible.
Why do we understand that you’re a human and not a machine? There’s definitely a way you can become more efficient with your business operations by employing a software system. A POS.
A POS system can help you streamline your business processes, get more things done efficiently, and increase customer experience with your business.
If you’ve never heard of/used a POS system before, then we’ve got you covered. In this blog, we’ll talk about what a POS system is, why auto repair shops should have a POS system, the benefits of it for retail brands, as well as 5 reasons why you should employ a POS system in your auto repair shop.
You can come back to this blog, Wise Small Business’s guide on POS system for auto repair shop anytime you need assistance
Ready? Let’s go.
What is a POS System?
First, let’s start by understanding what a POS system is.
A point of sale (POS) system helps you manage the sales, customer experience, and other business operations. A POS solution means different things for different industries.
For a retail brand, a POS solution can be increasing the size of the cart, by taking a real time look at the company stock, as well as the customers past purchase history, and actions. Using a POS system, retail brands can analyze customers’ purchases, as well as abandon history, and display more personalized products to them increasing sales, as well as buyers expectations.
For hospitality industries, a POS system serves the purpose of improving guests’ experience with the hotel, fast delivery of orders, and offering promotional offers and loyalty programs.
This proves that a POS system can prove to be beneficial for all retail, and non-retail like a salon, or restaurant, industries In fact,. 65 percent of consumers think personalized offers and promotions are crucial for them in their shopping experience.
When you understand who your target customers are, you can use a POS system to create a more personalized, and seamless experience for them. But why do auto repair businesses use POS software?
This software provides many benefits to auto repair and retail shops.
Why do Auto repair shops need a POS system in place?
Retail brands should have a POS system in place, to get the following benefits:
- Fast ordering, and payment options.
- Creating personalized customer experiences, and interactions to increase sales
- Works with mobile, and self service booths.
- Increase sales with loyalty programs, promotional offers like the Black Friday Sale.
- Minimizes/elmates losses due to financial transactions.
- Accepts all types of payment methods, and tools.
- Prevents leakage of customer data
- Presents and collects customer data with the help of analytics, and their online presence.
- Improves productivity of the employees.
If you’re still not sold on why you need to have a POS system in your shop, here are 5 reasons which will definitely convince you why POS systems are a long term investment.
5 ways your Auto Repair Shop can benefit from a POS system.
Creates a streamlined process
From tracking payments to keeping the inventory full, the POS system has got you covered. Auto repair shops can use a POS system to make their transactions,and sales process easier and more streamlined with the correct systems and processes.
Enhances customer experience
Brand loyalty leads to more than half sales of any business. To improve brand loyalty, you need to laser focus on providing a better customer experience. POS systems can help you in that process.
POS systems accept all kinds of payments like:
- Credit Cards
- Bank payments
- Cash
- Debit cards
- Mobile payments or contactless payment
- EBT
- EMV
This ensures that you provide your customers with a variety of options, so you don’t miss a sale.
Improved buying experience
You can improve your customers’ buying experience by not having him wait in the long queues for payments. POS systems help all the employees of a shop handle sales tractions on their own without any unnecessary supervision.
This will help you close more deals, and make more sales while improving customer experience with your service.
Better communication
POS systems make communication between different teams and employees seamless and frictionless. If your auto repair shop has one too many branches, all of your different employees and teams can connect with each other using any smart device.
Real time information sharing, to getting other inventory and sales input, you can keep everyone informed which reduces time wasted, duplicated efforts, and improves overall customer experience.
Saves time and space
Auto repair shops perform many futons everyday like vehicle repair, parts management, inventory, appointment scheduling, and back-office operations. A POS system makes sure that your business operations are efficient.
It also allows you to measure performance of your employees, as well as business operations. This makes sure that you make informed decisions, understand what’s working for your business, and double down on it.
Different kinds of Auto POS systems you can employ
These POS systems can be easily installed in your shop without taking much time and effort. But you need to understand the different types of Auto POS systems that you can use in your shop to get the most benefits and efficiency.
Modern POS Hardware-
This POS system offers you more than just a payment system. It helps you in creating a highly personalized customer experience for your customers. With a high durability, legacy I/O support, and large in-built screens, they can help you gratify your customer experience to another level.
POS software-
A more speedy, and less technical alternative to a hardware system, a POS software helps you eliminate the difficulties of dealing with codes, and other technical stuff. You can easily integrate this with your ERP systems, and accounting tools. Plus it also offers mobile payment options, and online retail ordering alternatives to customers who prefer to shop online.
Cloud enabled POS system-
It’s the best solution for those industries in which the market is quite unpredictable. It has integrated softwares, and is quick to adapt to new features as and when depending on the market conditions.
Mobile ready POS system-
It is created to meet the customers touch points while shopping online. It’s the best for eCommerce and other industries who have an online presence. According to Statista, more than 2.14 billion people shop online daily. It’s the best time for retail and hospitality industries to tap into this market by enabling online payment and booking experiences through a hotel booking engine.
Secure POS-
This POS system makes payment, and accounting completely secure. It has compliance with Europay, Mastercard, and Visa (EMV) and other PCI compliances.
Modern UX-
This POS system offers great UX experience with its big screens, and highly intuitive, consumer grade experience. You can also use this system to facilitate touchscreen options.
My 2 Cents
Now that you’ve all the information ready to get started with a POS system, you need to keep two things in mind:
- Buy a POS system that matches your business goals and requirements
- Supports your sales, and payment transactions.
We hope this helps you find the right POS system for your Auto Repair Shop!