In this article, we are reviewing Remote Utilities for Windows, an affordable option for remote desktop.
The concept of the best remote desktop program should be all about easy to use, while providing in-depth features to back up your company’s IT requirements. The selling point for Remote Utilities for Windows is the price tag attached. This is not a cheapskate option designed to extort users. This program is designed to compete with the best while delivering services at affordable prices. The program is packed with a variety of access tools. Even though the software is only available for Windows operating systems, Remote Utilities can be used to translate your file-sharing, media sharing, and access to a webcam, as well as a flawless experience that is easier to handle.
With that said, is Remote Utilities for Windows the ideal desktop connection tool for your company? Well, to find out, continue reading.
Remote Utilities Subscription Plans
The pricing for Remote Utilities differs depending on the number of IT team members involved, as well as the number of remote systems that will be connected. Even though a technician license can be shared by IT managers, purchased licenses can only have limited simultaneous sessions.
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The lower end of the technician license can be freely obtained. However, the free license comes with limited options, allowing up to 10 remote computers to be added in the address book. If your needs demand more access to remote computers, then you can select between these options:
- Up to 20 computers for $99
- Up to 50 computers for $249
- Unlimited number of computers for $499
- A site-wide option that comes with unlimited technician licenses for $12000
You can enable unlimited technicians, but on a limited number of connected computers simultaneously for $29 per host.
From the options mentioned above, the software accommodates all sorts of needs, managing to deliver a service suitable for all, small, medium and large-scale enterprises. If you think these prices are expensive, taking a wild guess, you think these are subscription fees, right? You couldn’t be more wrong. The listed figures are a once-off purchase fee which comes with free access to major upgrades within the first purchase year.
Features and Utilities for Remote Utilities for Windows
The software delivers an impressive list of features that are quite easy to use but extremely useful. Beyond the basic functionality of a remote desktop, Remote Utilities for Windows lets users drag and drop files in-between computers that are connected. Users can also take advantage of the shared clipboard, as well as gain access to a webcam, allowing you to record high-quality audio and video of remote sessions.
Remote Utilities also allow company users to integrate with their servers. This enables IT managers to configure user-based access, get all computer addresses synced to the technicians, as well as append more security layers.
Despite the software primarily available for Windows, there is also an iOS and Android manager application. However, as a host, there’s no connection to either of these devices. At the time of writing this review, Mac and Linux computer clients are under development, still in Beta version.
How to Use Remote Utilities
Configuring Remote Utilities for Windows for the first time can be cumbersome. The process of downloading as well as installing the program on relevant systems is relatively fast. However, when done with the installation, you must then connect and verify connection on each of the remote computers. This process takes close to 5 minutes per endpoint system. It can even be longer if connection routing is done via an in house server that is secure instead of over the internet. Therefore, if you have 10+ endpoint computers to set, we are talking about an hour or more time spent setting up. Nevertheless, once properly done, the software will work like a well-oiled machine.
Remote Utilities Pros and Cons
Pros
- Up to 10 computers can be connected using the free version
- Ability to remotely access the Command Prompt
- Supports Wake on Lan
Cons
- Complex configuration process of the host software
Remote Utilities Review
Security
When it comes to security management, Remote Utilities for Windows bags incredible points. On top of encrypting the technician’s address book, there is a 2-factor authentication when managers log in to the software controller. The software also runs an identity verification process to confirm that the IP address used hasn’t been commandeered when a connection to a host computer has been established. The software doesn’t commerce use of web-based accounts.
Support
Remote Utilities for Windows doesn’t offer an instant support forum, but it’s quite good overall. The form of contact that can be used when getting in touch with the agents is via email. The estimated response time varies depending on the technician license you hold. Pro and Site-wide license holders can expect a response to their queries within 2 hours while a free or trial license response might not be guaranteed. However, you mustn’t despair because even if you are on a trial or free license, you can still get answers from the detailed online documentation of the company.
Overall Verdict
This is a budget-friendly option that gives the user flexibility when managing their Windows computers remotely. The fact that licenses can be obtained at a once-off cost makes the Remote Utilities favorable to many as it helps save a lot of money in the long run. The software is quite steady and packed with useful features that can help IT managers. The lack of Mac and Linux system support is a letdown, but shouldn’t matter much if your company uses the Windows systems.