How to Fix Remote Desktop Error Code 0x204 on a Mac?

System Properties - Remote Desktop
Quick Fix

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Access your Windows PC on another device using Remote Desktop Protocol, a Microsoft proprietary protocol that provides a graphical interface to connect to a different computer via a network connection. However, some Mac users have reported getting the Remote Desktop error code 0x204 when connecting to their Windows PC using a Mac. Although Remote Desktop is a great tool, things don’t always work smoothly.

What Is the Mac Error Code 0x204 Remote Desktop?

This error message pops up whenever a user is trying to access their Windows computers from a device running macOS. When this happens, you will see this error message on your Mac’s screen:

We couldn’t connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.

Error code: 0x204

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This error is triggered whenever you try to use your Mac to access your Windows computer using the Remote Desktop client. The user is not able to connect remotely to the target computer and gets this error instead.

Causes of Remote Desktop Error Code 0x204 on Mac

In most cases, the Mac error code 0x204 Remote Desktop problem happens when the Remote Desktop Protocol is not turned on in the Windows machine you are trying to access. This is important because this software is what initiates the connection between the two devices, and without it, you won’t be able to connect to your PC. The easiest way to fix this is by enabling the Remote Desktop Protocol manually.

Another reason why you might be getting this issue is because of your Firewall since it is in charge of monitoring all incoming connections to your Mac. If you need to connect to your PC multiple times, then you need to establish an exclusion for your Firewall to allow Remote Desktop. If it is a one-time occasion, you might consider temporarily disabling your Firewall and security software. However, remember to turn it back on immediately after the activity to ensure your device remains protected.

There are instances when the Mac error code 0x204 Remote Desktop occurs because of corrupted temporary files located in the Group Containers folder, preventing the client from functioning properly. Deleting the UBF8T346G9.com.microsoft.rdc folder should help resolve the error.

Remote Desktop Error Code 0x204 on Mac Solution

If you’re getting this error when using RDP to connect to your Windows PC, you can give the solutions below a try:

Fix #1: Turn On the Remote Desktop Protocol on Your PC.

If Remote Desktop is not enabled on your Windows computer, you won’t be able to connect to it no matter what you do. This is the first thing you need to check when you’re trying to remote access your Windows PC. This is usually the case if you’re trying to connect to your PC via Remote Desktop Protocol and you get the same error no matter what device you use.

If this is the case, you need to enable Remote Desktop Protocol on the Windows computer you want to access. Here are the steps you can follow:

  1. On your Windows computer, press Windows + R to launch the Run dialog.
  2. In the dialog box, type in SystemPropertiesRemote.exe and press Enter. This should open the System Properties window.
  3. Click Yes when you’re prompted by the UAC to grant administrative privileges.
  4. In the System Properties window, click on the Remote tab.
  5. Scroll down to the Remote Desktop section and tick off Allow remote connections to this computer.
  6. If you’re trying to connect to the PC using a different network, uncheck Allow connections only from computers running Remote Desktop with Network Level Authentication.
  7. Click Apply to save the changes and close the window.

Go back to your Mac then try to connect this time using the same Remote Desktop protocol and see if the error has been resolved.

Fix #2: Allow Remote Desktop through the Windows Firewall.

By default, Windows Firewall is not set up to whitelist the Remote Desktop Protocol. Hence, your Firewall will try to stop the connection every time you try to connect. So if you want to access your Windows files from other devices, you need to modify your firewall settings to allow Remote Desktop and Remote Desktop (Websocket).

To do this:

  1. On your Windows computer, press Windows + R to launch the Run dialog.
  2. In the dialog box, type in firewall.cpl and press Enter. This should open the Windows Firewall settings menu.
  3. Click Yes when you’re prompted by the UAC to grant administrative privileges.
  4. In the Windows Defender Firewall settings, click Allow an app or feature through Windows Defender Firewall from the left menu.
  5. In the Allowed apps window, click the Change settings button to change the list of allowed apps.
  6. Scroll down to find Remote Desktop and Remote Desktop (WebSocket), then tick off the Private and Public boxes.
  7. Hit OK to save the changes.

Restart your computer and check if you are now able to connect via Remote Desktop Protocol.

Fix #3: Disable Third-Party Antivirus.

Sometimes this error is caused by the overactive security software, so you need to disable it temporarily to let the connection go through. You can use the security software’s dashboard to pause its protection while you’re trying to troubleshoot this error. Once disabled, try connecting via Remote Desktop Protocol and see if you’ll be successful this time. If you’re able to connect with your antivirus disabled, it may be blocking the Remote Desktop Protocol. Consider modifying its settings to allow this connection, rather than disabling it entirely or switching to a different security program. You should also make it a habit to clean up junk files on your PC regularly using a PC cleaner to avoid errors like this.

Once you’re done troubleshooting, it’s crucial to re-enable your security software immediately to maintain your device’s protection against potential threats.

Fix #4: Use the Remote Assistance Invitation.

Creating an offline invitation using Remote Assistance on your Windows computer is another workaround for this error. This can be a useful approach if the issue relates to specific network port restrictions. To do this:

  1. On your Windows computer, press Windows + R to launch the Run dialog.
  2. In the dialog box, type in msra.exe and press Enter. This should open the Windows Remote Assistance wizard.
  3. Click Yes when you’re prompted by the UAC to grant administrative privileges.
  4. Next, click on Invite someone you trust to help you.
  5. Choose Save this invitation as a file.

On your Mac, open the invitation that you have created using Remote Assistance and check if the error code 0x204 no longer appears.

Fix #5: Delete the Removing Remote Desktop Temp Folder on Your Mac.

If you are getting the error code 0x204 only on your Mac, then it is possible that the files related to the Remote Desktop Protocol have been corrupted, preventing you from establishing a connection with your Windows PC. Deleting the temporary folder should clear this issue. To do this:

  1. Quit the Remote Desktop client on your Mac by pressing Command + Q.
  2. Click on the Finder icon on the Dock.
  3. In the search box on the upper-right corner of the Finder window, type in group containers, then press Enter.
  4. Click on the Group Containers folder from the search results.
  5. Inside the folder, look for the UBF8T346G9.com.microsoft.rdc file and drag it to the Trash.
  6. Restart your Mac and see if Remote Desktop is now working properly.

Summary

Remote Desktop is a cool feature that allows you to copy files between devices running different OS, without using a USB or an external drive. It also allows you to manage apps and control the device remotely through the Remote Desktop Protocol. If for some reason, you can’t connect to your Windows PC using your Mac, you can refer to the steps above and find the solution that works for you.

Disclaimer:

The information provided in this article is intended for educational and informational purposes only. It does not constitute professional advice and should not be used as a replacement for professional technical support.

Although we have made every effort to ensure the accuracy of the information in this article, all technology and systems can behave differently and may not operate as expected.

Importantly, the article mentions disabling security measures such as Firewall and Antivirus software. Please be aware that these features exist to protect your device and data, and disabling them can expose your system to threats. Temporarily disabling them should only be a last resort and for the briefest time necessary. Users should promptly re-enable these protections to ensure their device’s safety.

Always consult with a professional or your device’s official support resources if you encounter issues that affect your device’s functionality or security.

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Maria
1 year ago

How to fix this issue through my macbook while I can’t use my remote desktop?

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