Calls Keep Dropping on New iPhone XS: What To Do

While featuring an array of amazing, efficient, and cutting-edge phone models, the iPhone isn’t immune from basic issues. One of these is that calls keep dropping on the new iPhone XS, which has been reported by users across different networks.

Here’s the problem: you’re on a call, and suddenly the call drops out or disconnects. You’ve tried inserting a new SIM card, resetting the mobile service, or restarting your iPhone. You may find that the issue persists despite having done all these and even after having the latest software updates.

Here’s a quick guide to navigate the recurring issue of drop calls on iPhone XS and other iPhone models. Follow one or more of the methods we outline below to fix the problem:

Check for a Carrier Update

Carrier settings updates allow your carrier provider update carrier network as well as related settings in order to enhance network connectivity and overall performance. Once an update is available, you will be prompted to install it. Mandatory updates, on the other hand, come with an OK button instead of an Update button to inform you that the update has been downloaded and installed.

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To manually check for a carrier setting update, follow these two quick steps:

  1. Make sure that your iPhone is connected to a WiFi or cellular network.
  2. Tap Settings > General > About.
  3. If there’s an available update, you’ll see an option to update relevant settings.

View the version of carrier settings on your device by tapping Settings > General > About, and then look next to Carrier. Tap the version number to see more information.

Turn Your iPhone Off and On

Press the On/Off button for a second until your iPhone screen turns on. Afterwards, press and hold the Side button and either volume button until the slider surfaces. Drag this slider to completely turn off your device. Once it’s turned off, press and then hold the Side button again until the Apple logo appears.

Check The iOS Version of Your Phone

Drop calls on iPhone XS can also be linked to device’s iOS version. Check this by going to Settings, where you’ll find the icon in the general menu. Choose General > Information. The new screen will show the version of your OS in the Version section. Make sure to update it to the latest version!

Activate and Deactivate Airplane Mode

Toggling the Airplane Mode on and off can sometimes serve as a handy fix. All wireless connections, for one, can be interrupted to prevent the mobile from interfering with airplane instruments or hospital equipment. While you can use certain mobile functions when airplane mode is on, you cannot make calls or send messages.

Follow these steps:

  1. Swipe down from the top right section of your screen.
  2. Press the airplane mode icon to turn it on or off.
  3. Test and see if the drop call issue has been resolved.

Reset Your Network Settings

Follow these simple, no-fuss steps:

  1. Proceed to your iPhone’s Settings.
  2. Go to General.
  3. Look for the option to reset. Once it’s selected, you will be able to reset network settings.

Turn Off Your iPhone Once Every Day

Did you know that when you turn off your iPhone once a day for around 30 seconds, you will be able to reset its communication with cell towers in your area? See if this nifty trick works.

Fix Bluetooth Pairing Problem

Sometimes this can be the reason why calls wouldn’t successfully finish as intended on your iPhone. As far as your Bluetooth connection is concerned, try to delete your car from your device and your device from your car, and then pair them together again. Make sure to optimize the performance of your iPhone, Mac, or another device through a reliable third-party optimizer tool.

Pay Attention to Your Service Provider

You can call your service provider in order to know if any cell towers in your area are having problems or are degraded. They can log the issue and prompt network technicians to investigate, particularly if the iPhone drop call issue has been recurring for some time now.

Dropped calls likely occur in places where large crowds are simultaneously using mobile devices and services, and where the carrier will need to improve its capacity for the duration of a specific event or celebration.

Reset Your iPhone to Factory Settings

Sometimes the drop call issue escalates and gets worse with each day, leaving you with no choice but to restore it to settings that are as good as those when you first took your phone out of its box. Since a factory reset means all your data will be lost and cannot be directly recovered, you should ensure you have the proper backup in place.

Follow these steps:

  1. Go to Settings > General > Reset > Delete contents and settings.
  2. Select Delete iPhone.
  3. You will be prompted for your password if you have one. If you have an active password, you will also be asked for your iCloud username and password.
  4. Wait for the Apple on the screen. Your device should restart in a bit.

Once your device turns on, you can expect a spanking new iPhone, so to speak. Test making calls and see if the call dropping problem has been addressed.

Final Notes

A number of iPhone XS users have reported that their calls keep dropping. iPhone XS or not, your phone shouldn’t be acting this way.

It could be due to a hardware or software problem, or the frustrating situation of being in a new, far-flung area where your carrier has poor network reception or performance. The reason may differ from one user to another, but the options we provided above should be a good starting point to tackle the issue. We hope the iPhone XS drop call issue has not been so bad that you’ve asked for a unit replacement!

Drop calls on iPhone XS and other iPhones are fairly common – have you experienced them before? Tell us about it below!

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