Why can’t I sign into Xbox Account in Windows 10/11?

Windows 10/11 has received numerous updates and enhancements, including notable improvements related to Xbox integration. For those unaware, Windows 10/11 includes the Xbox app, a useful tool for gamers.

Unfortunately, it seems that the recent update is giving users a hard time signing into their Xbox accounts. When trying to sign in, users often see the dreaded 0x409 error message: “We are unable to sign you in at the moment. Try again later.”

Now, if you are a fan of Xbox, this can be very devastating. However, fret not because we know how to get rid of the error 0x409 on Windows 10/11 and other Xbox app sign-in problems.

6 Xbox App Problems in Windows 10/11

Although the most common problem users have is not being able to sign into their Xbox app on their Windows 10/11 computers, others reported the following Xbox-related issues:

1. Xbox App on Windows 10/11 PCs Can’t Sign In – This is a very common issue with Xbox apps on Windows 10/11 PCs, but there is a fix to this problem. We will teach you how to fix the Xbox app Windows 10/11 can’t sign in problem below.
2. Error 0x409 Keeps You from Signing into the Xbox App on a Windows 10/11 Computer – Error 0x409 is another common problem with Xbox apps installed on Windows 10/11 computers. If you want to know how to get rid of the error 0x409 on Windows 10/11, all you have to do is reinstall your Xbox app.
3. Xbox App Won’t Open on Windows 10/11 – Some users have reported that they are unable to use the Xbox app on their Windows 10/11 PC because it won’t open at all. Here’s how to fix the Xbox app on Windows 10/11 won’t open issue:
   • Update Windows 10/11.
   • Reinstall the Xbox app.
   • Clear the cache of Windows Store.
   • Update your regional settings.
   • Go to Services and enable the Xbox app.
   • Run an SFC scan.
4. Xbox App on a Windows 10/11 PC Not Working – The only way to fix this issue is to ensure that all important Xbox services are up and running.
5. Xbox Windows 10/11 Login Issue – To resolve this problem, you need to create a new user account for Xbox. After that, check if you are able to log in using your new user account credentials.
6. Xbox Account Error 0x3fb and 0xbba – There are times when you encounter the errors 0x3fb and 0xbba while running the Xbox app. Though they can be very annoying, the best solution to resolve the Xbox account errors 0x3fb and 0xbba is to use the fixes below.

10 Possible Fixes to Xbox Sign-in Problems

Here are some solutions you may try to fix those Xbox sign-in issues:

Solution #1. Be sure Xbox services are enabled.

The first thing you have to do is to check if all important Xbox services are not disabled. To do that, follow these steps:

1. Go to the Search bar and type “services”. Click on Services from the results list.
2. Scroll down and find these services: Xbox Live Auth Manager, Xbox Live Networking Service, and Xbox Live Game Save.
3. Right click on one service and select Take note that you have to repeat the process for each of these three services.
4. Navigate to the Startup Type section and check if it has been set to If the service is not started, hit Start to start the service. Click Apply and OK to apply and save the changes.
5. Once you have done all of the steps, your Xbox app should work fine.

Solution #2. Clear the local identity data of Xbox.

Do this by following the instructions below:

1. Go to File Explorer.
2. Paste “%userprofile%\AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker” in the address bar.
3. Check if there are Cache and Account folders available. If you happen to see them, delete them.
4. Once you have cleared the cache, restart the Xbox app.

Solution #3. Reinstall the Xbox app.

Sometimes, reinstalling the Xbox app can resolve your problem. To reinstall the Xbox app, here’s what you need to do:

1. Run PowerShell as an administrator. You can do this by entering “powershell” in the Search bar and right-clicking PowerShell in the results. Click Run as Administrator and that’s it.
2. Once PowerShell opens, paste “Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}” and click Enter to run it.
3. Wait for it to finish.

Solution #4. Use the Command Prompt.

If you’ve tried the first three solutions and you are still unable to sign into your Xbox account on your Windows 10/11 PC, the problem might be caused by a service host separation. Don’t worry because there is an easy fix to this. You only have to run a single command, using the Command Prompt. Here’s how you do that:

1. Press the Windows and X A list of options will display on your screen. Select Command Prompt (Admin). If it is not in the list, you may select PowerShell (Admin).
2. Once the Command Prompt shows, run the “REG ADD HKLM\SYSTEM\CurrentControlSet\Services\XblAuthManager /v SvcHostSplitDisable /t REG_DWORD /d 1 /f” command.
3. After running the command, restart your computer. Check if the problem is still there.

Solution #5. Check if the Xbox services are starting with your computer.

Some Xbox users reported that they were unable to sign into their Xbox accounts because Xbox services did not start with their PC. If you are experiencing the same problem as well, follow these steps:

1. Press the Windows + R keys to open Enter “msconfig” in the text box and hit the OK button.
2. Navigate to the Services tab and ensure that all Xbox services are marked.
3. After checking all the Xbox services, save the changes.
4. Restart your Windows 10/11 PC and see if the problem persists.

Solution #6. Restart your Windows 10/11 computer.

The simplest solutions are often the best. Hence, if you are unable to sign into your Xbox account, you might be able to fix the problem by just restarting your computer. Although some users say it’s a temporary solution, you can still try it out.

Solution #7. Install the latest Windows 10/11 updates.

Windows 10/11 is a stable operating system, but sometimes, issues and problems may arise. If you are having problems with signing into your Xbox account on your Windows 10/11 PC, you might be able to resolve the problem by installing the latest Windows 10/11 updates.

Though Windows 10/11 is automatically set to install updates in the background, there are times when some important updates are missed. Still, you can perform manual updates by following these steps:

1. Open Settings by pressing the Windows + I keys altogether.
2. Select Update & Security.
3. Click on the Check for Updates By doing so, Windows 10/11 will check for any available updates, download them in the background, and install them automatically. After Windows installs the updates, see if the problem still continues.
4. In addition to updating Windows 10/11, you might want to update your Xbox app, too!

Solution #8. Disable the LG Screen Split app.

Do you use an ultrawide monitor? It might be the reason why you can’t sign into your Xbox account. Users that use these wide monitors reported they were unable to access their Xbox accounts because of third-party applications. According to them, apps like the LG Screen Split app are causing errors to appear on their Windows 10/11.

To fix the problem, you can disable the app. The issue should be fixed by then. However, bear in mind that other apps that are not related to your monitor may also cause errors and problems to appear.

If you want to keep these unnecessary apps from affecting your computer’s performance, we suggest you download and install Outbyte PC Repair. Developed for Windows 10/11, this tool can effectively pinpoint and resolve problems on your PC, be it an app or malware.

Solution #9. Disconnect your second monitor.

There are instances when dual monitors cause Xbox sign-in issues to appear. So, if you have a dual monitor setup and you can’t sign into your Xbox account, you might want to try disconnecting your second monitor before opening the Xbox app. After disconnecting, open the app and connect your second monitor. Check if the problem is still there.

Solution #10. Run the Xbox app using an admin account.

If you are unable to sign into your Xbox account on your Windows 10/11 PC, you can possibly fix the problem by running the Xbox app, using an administrator account. According to some users, the Xbox app requires admin access to initialize properly.

In case you don’t have an admin account, you can create one by following these steps:

1. Go to
2. Select
3. Navigate to the Family & Other People tab and select Add someone else to this PC.
4. Click I don’t have this person’s sign-in information.
5. Next, choose Add a user without a Microsoft account.
6. Enter your desired username and hit

Once you have created a new admin account, switch to it and check if the problem still continues. For some users, this solution worked. Thus, you might want to try it as well.

In Conclusion

That’s everything we can share about fixing Xbox sign-in problems on a Windows 10/11 PC. Hopefully, at least one of these 10 solutions helped you out. If you have other solutions to recommend, let us know in the comments section below.